The total project cost is estimated to be Rs. This chapter concludes with the presentation of the structure of the report. Their traditional Maharashtrian uniform is for them the symbol of their community. The job for each dabbawala is specified to collect, transport and distribute tiffin boxes of upto 30 customers in a pre-assigned geographical area every day for 25 working days in a month. But Khiani reckons that the dabbawalas can adapt and survive.

Within Mumbai many stations are less than 1. This chapter concludes with the presentation of the structure of the report. To better understand the complex sorting process, let’s take an example. These are some of the success factors for the sustainability of the dabbawala business model for over a century. The members are never laid off unless they get sick or meet with an accident or retire. Retrieved 2 May — via The Guardian.

The 3 tier system allows them to be readily scalable to adapt to demand ensuring optimal resource deployment. A number of accidents have been reported which have led to injuries of some dabbawalas and even death. The process is capable enough to fulfill the assurances of service quality. As no motorised vehicles are used for this logistics system, fuel consumption and hence direct emissions such aummary such as CO2, CO, HC, NOx, PM and SOx from their activities are totally eliminated, although indirect emissions from use of trains could be included in their carbon footprint.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’ | CHS-SACHETAN

Following strong economic reforms from the socialist inspired economy of a postindependence Indian nation, free market activities were initiated in for international competition and foreign investment. Appropriate parking fees should be levied to manage the demand and reflect the cost of urban land used for the purpose. The sumnary system offers sustainable means of livelihood, economic security and the feeling of legitimacy to its members, mainly consisting of migrants from rural areas from the Pune region.


The city needs to have an efficient and reliable public transportation system as its backbone. With the growth of the population, private motorized vehicles, the demand for transport and cxse space has grown tremendously.

While affordable xabbawala was increasingly available mainly in the north and east parts of Mumbai.

mumbai dabbawala case study summary

Mumbai suburban Railway Network This makes the service attractive for the lower middle class employees who constitute the target market segment for the tiffin box delivery services in Mumbai. Upload document Create flashcards.

World class logistics operations: However traffic speeds ummbai the eastern and Western Express Highways and on the main corridors in Mumbai dabbawalz is reasonably better due to active traffic management enforced by the traffic police. The main objective of the report is to analyse the business model of the Mumbai dabbawala best practice and to evaluate the potential transferability of the best practices to urban logistics processes in other cities across the world.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’

The dabbawala then takes them to a sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. Further, this chapter explores whether specific changes are necessary at urban policy level to replicate this best practice in other cities in the world. Potential transferability factors identified in this case study are summarised as follows: The main clientele for the lunch box service as explained above are office going employees in the city of Mumbai Pathak When a member is recruited he is obliged to buy his own uniform and purchase a bicycle for himself.

From the perspective of transferability of this best practice, we realize that the core business of home-cooked food distribution may not be a viable business elsewhere as culture plays a strong part in the demand side of the business. Document1 33 Figure 8: The first and foremost is the business model that is based on inexpensive and reliable public infrastructure service.


The railway provides sorting areas on platforms as well as special compartments on trains travelling south between The work hours are between 8.

An appropriately extensive network of the public transport system along with an inexpensive charging system is a prerequisite to develop similar logistics services in other cities Homogenous, regular and perpetual demand: Air Cargo Agents Association of India A comparison of planning and organisation of goods transport and city logistics is extremely difficult in the present circumstances because of two critical factors goods transport data in India is non-existent and because of the lack of systematic and nonexistent standard data collection methodologies and institutions Sriraman et al.

Each dabbawala is assigned upto 30 customers in a specific geographical area. Feeding people is a worthwhile occupation. For each additional state, the truck operator had to pay and additional Rs.

mumbai dabbawala case study summary

The dabbawala system has been extensively written about from diverse perspectives organisational, operational management, economics, socio-cultural, anthropological, glamour etc. Mumbai people agree that nothing is better than home food as there is no pleasure or dignity to eat standing in front of everybody.

Due to the above shifting, it is observed that the heavy vehicular traffic is slowly declining in the City areas while the traffic on Express Highways and National Highways is growing. At the destination railway station, the dabbas are re-sorted based on final destination location, building and floor.

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